In September, Congressman Eliot Engel (D-NY16) and Congresswoman Nita Lowey (D-NY17) met with United States Postal Service Deputy Postmaster General Ron Stroman in Congressman Engel’s Washington office to discuss the systemic issues plaguing the post office branches in Westchester, Rockland, and Bronx Counties. The Congress Members presented Deputy Postmaster Stroman with a list of complaints they had received from constituents, including reports of late or missing deliveries; inconsistent or false information from postal officials; post offices not open during the listed opening hours; and phone calls that are routinely unanswered or ignored throughout the day in the post office.
The Congress Members made clear that this type of service is unacceptable and the response from postal officials has been inadequate. They were told by Mr. Stroman that steps are being taken to improve service and that additional resources have been allocated to the area.
“We have been reassured by Mr. Stroman that he will return in 30 days to assess the progress that has been made. We hope for positive improvement, but our offices will continue to work with constituents to resolve their complaints. The system is broken, and we were very clear with Mr. Stroman that it needs to be quickly fixed. We remain cautiously optimistic, but will also continue to hold postal officials accountable at the highest level to ensure improved service for our constituents,” Engel and Lowey said.